"Great care and attention throughout my stay"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Medicine

(as the patient),

Acute admission due to Crohn's flare-up.

Read bad reports about RAH but found no problems whatsoever. Hospital and wards were perfectly clean. Was given great care and attention throughout my stay from very nice over-worked nursing staff.

My family's only complaint was at the Accident & Emergency Dept. It was difficult to contact staff to find out what was happening with me. They sat for nearly 2 hours only to finally discover that I was on the ward all that time. They were not informed of this and the ward staff were wondering where they were.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear leg of mutton

Thank you for taking the time and trouble to provide your feedback. I will ensure that this is passed on to those involved.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

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