"dis-interested, de-motivated medical staff"

About: Hinchingbrooke Hospital

I was initially seen for a minor injury in A&E and told to return later for a check on dressings by the doctor. I returned as instructed and was told I should have gone to my GP but they would look at them anyway (triage sister). After 1:30hr I was called into the treatment area and then placed in a treatment cubical, a further 30 mins passed as the doctor told me a nurse would come - no nurse came. I then walked around looking for somebody to talk to and was pretty much ignored - nobody even stopped me to ask why a patient was simply walking about in a secured area. Eventually I spoke to a disaffected nurse who said I should go to my GP. At the time having sat there for 30 mins I had seen all patient movements and the department was not busy, I have seen many A&E depts. and I know what a busy A&E looks like. I required a quick simple check on my wounds but this was obviously too much work for somebody and classed as not their job. I could not have made a GP appointment in the timescale covered here and as a minor injury it did not preclude me from going to work, thus returning to A&E was an efficient option in all respects - except for the staff of Hinchingbrooke A&E. Having waited 2 hrs I was effectively refused any care. I will drive that bit further in future to another A&E. Thoroughly disappointed and having spoke to work colleagues they are also of the same impression.

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Responses

Response from Lisa Shacklock, Patient Experience Manager, Hinchingbrooke Health Care NHS Trust

We are sorry for how you feel about your care.

This is an Emergency Department, and we prioritise all our patients. We advise all patients who need a dressing change to make an appointment with their GP unless otherwise specified to ensure that our Emergency Department is used effectively for emergency patients.

If you would like to discuss this further then please do not heistate to contact us.

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Response from Hinchingbrooke Hospital

We are sorry for how you feel about your care. This is an Emergency Department, and we prioritise all our patients. We advise all patients who need a dressing change to make an appointment with their GP unless otherwise specified to ensure that our Emergency Department is used effectively for emergency patients. If you would like to discuss this further then please do not heistate to contact us. Lisa Shacklock Patient Experience Manager Hinchingbrooke Health Care NHS Trust

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