"the nursing staff on the liver ..."

About: St James's University Hospital

(as the patient),

What I liked

the nursing staff on the liver unit are very efficient and friendly. tv,magazines and water always available. welcoming person upstairs.

What could be improved

smokers are slowly making their way back to the outside of the Chancellors wing. As i attend the liver unit every 6weeks it gets a bit busy with them even though security and staff are there no one says or does any thing!!!!!

Anything else?

wonderful new car park. good system apart from the fact that if you are held up in the hospital like i am due to patients from her majesty,s pleasure only wanting to see consultants not the under studies or lack of doctors and other doctors spending over half an hour on one patient when that patient went 20 mintues previously. I get charged for the whole duration which sometimes can be quite expensive as i am a single parent on benefits coming from Mirfield. could you devise a system where long term patients can buy a parking permit so therefore dont encur charges which arent thier fault.

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Responses

Response from Heather Simpson

Thank you for your comments regarding the liver unit at st James hospital. I will forward your comments to the Patient Relations manager to thank the staff concerned and also request she looks into the issue you have raised with regard to smokers and Chancellor wing.

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Response from St James's University Hospital

Thank you for taking the time to write positively about your experience. Your comments about smoking and the car parking arrangements will be passed to the departments responsible for those things so that they can take account of your views.

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