"Fantastic staff"

About: Sunderland Royal Hospital

I can't express enough how impressed I am with the staff in ward C33 at this hospital. I was admitted for 2 nights with Quincy and it has been by far the best care I have ever received in any hospital, GP, anywhere. The doctors and nurses are so attentive and caring despite the ridiculously long shifts they are on. No complaints and big happy faces and always so bubbly. They have made me feel so comfortable and important to them as an individual even with a full ward. The food has been perfect with plenty of choice, and also the cleaning, and catering staff have been perfect too. I would like to thank them all including the 2 throat specialists who calmed me down and made the uncomfortable experience bearable... And ofcourse cured me!!:) the specialist I saw the very first day even came back to say hi and check on my progress when she found out I had been asked to stay another day. I wish I knew all their names to thank them personally but the only reason I don't is that they are all so great on this ward that I would never know where to start. A huge credit to the NHS and the best I have ever experienced... It's obvious patient care is their priority. Thanks again.

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Responses

Response from Sunderland Royal Hospital

Thank you for taking the time to leave such positive feedback. I will share this with the team on Ward C33 who will be delighted that their efforts have been appreciated by you. All our staff strive to provide the very best of care and I am pleased to read that this is what you experienced. The Trust's mission statement is "Excellence in Health, putting patients first" and from reading your comments, it is evident that the staff on the ward do put patients at the heart of everything they do. Thank you once again and I hope you have are now fully recovered.

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