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Parking eye charge for accident and emergency...

Story from nhs.uk

"Parking eye charge for accident and emergency..."

About: Wansbeck Hospital

I am horrified at the NHS parking system of the parking eye. I came in one evening with my infant son, the 6th February to be precise for an urgent check up regarding possible poison ingestion. (My son was fine, the 111 service had me petrified and I took him in as promptly as I could) however at the time of arrival. I parked in a marked accident and emergency space. Set away, I might add from the general carpark and parking meters. We were inside for one hour whilst he was being checked over. In no circumstances was my main priority my parking fee. It was dark I was worried and I hadn't passed one thought over parking charges. In retrospect it should have occurred to be. But it did not. Now I am issued with a £70.00 parking charge I simply cannot afford not think is fair when the recipient is in an accident and emergency ward. Not a pre planned appointment. An emergency ward. I am truly disappointed with the NHS on this matter and I am sure many others are infuriated and feel let down by the system. Please feel free to contact me for any other details/ a comment on the matter from yourselves

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Responses

Response from Wansbeck Hospital 10 years ago
Wansbeck Hospital

Submitted on 21/02/2014 at 14:00
Published on nhs.uk on 22/02/2014 at 03:00

Dear Dani, Thanks for getting in touch. I am sorry for any frustration caused as a result of receiving a penalty notice from Parking Eye - I understand that pn the night in question you were solely focused on the needs of your young son and ensuring he got help as quickly as possible. I'd like to try and help and wondered if you would contact me directly - my email is annie.laverty@nhct.nhs.uk I do hope your wee boy is feeling a lot better now. Best wishes, Annie

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 21:44
Published on Care Opinion on 07/04/2014 at 09:05

picture of Annie Laverty

Dear Dani,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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