"Treatment centre pharmacy Q.M.C"

About: Queen's Medical Centre

Dear Sirs, regarding the treatment centure pharmacy Q.M.C. Rheumatalogy On the 18th February I had to take my wife, who suffers from Lupas and other very painful auto-immune conditions, to see her specialist at the Queens Medical Centre. After the usual examination she was given a repeat prescription for the very strong drugs that she has been taking for years. They only partly relieve the nagging pain that she constantly has to live with. After we handed in the prescription at the outpatients pharmacy we had yet again to wait around forty-five minutes for the tablets to be handed over. Surely, with six people manning the pharmacy this sort of waiting time is just unacceptable! Looking around there were not only patients in the waiting room but others spilled out into the adjacent corridor all waiting for their particular medicines. One old wheelchair bound lady, who I tried to comfort because she was in pain and waiting for her antibiotics, was actually crying and urgently in need of the tablets she had been pre-scibed. Surely, if your company has any humanity, this cruel situation cannot go on. Your staff at the pharmacy should not need telling that to leave patients for long lengths of time awaiting the medicine they so urgently need does nothing but detract from your company image!

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Responses

Response from Queen's Medical Centre

Thank you for your comment. We are sorry to hear that this has been your experience of the outpatient pharmacy at Queen's Medical Centre. We understand you have also been put in touch via email with our Patient Advice and Liaison Service (PALS) and we are confident that they will be able to ensure your concern is investigated further by the appropriate colleagues.

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