"Lack of communication"
About: South Tyneside District Hospital South Tyneside District Hospital South Shields NE34 0PL
Posted by Paupm5 (as ),
Arrived for an outpatient appointment approximately 15 minutes ahead of time. Reception 1 of the out patients department was already full. Waited for over 90 minutes to be seen to. During which time the crowded reception area ran out of seats and people were becoming very agitated. I realised that the consultant had been called away - which is perfectly understandable.
What I find totally unacceptable is the lack of communication between the reception, nursing staff and the waiting public. There were no announcements made and the electronic notice board was disconnected. The only information was via a TV to inform the public to use sun screening - somewhat old information given it was early Feb 2014!
Please start treating patients as customers and update them with delays as the majority of people will understand and have an even better experience. Incidentally the clinician care was exceptional!