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Being able to talk outside of working hours would be helpful

Posted By Blue938

"Being able to talk outside of working hours would be helpful"

About: Telford referral and quality service (TRAQS)

(as a service user),

They called me several times – though I couldn’t answer due to work. Was left a voicemail to call back. They continued to call me each working day and sent a letter. I then called them back when I was available.

Couldn’t return call as I was unable to access my phone at work.

Being able to talk outside of working hours would be helpful.

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG 10 years ago
Chloe Jones
TRAQS Patient Advisor,
Telford and Wrekin CCG

Submitted on 10/03/2014 at 14:19
Published on Care Opinion at 15:48

Dear 'Blue938'

Thank you for sharing your feedback. We are sorry to hear that you did not feel our service was accessible. Our phone lines are open 08:30 to 18:00 Monday to Friday to accommodate most working hours. If we are unable to contact a patient we will always leave a generic voicemail so that the patient can call back at a time convenient to them.

Thank you again for your comments and we wish you all the best with your treatment.

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