"I was made to feel I should take an appointment further away"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Harbour827 (as ),
It would have been helpful to be told what the options were at the start of the phone call, starting with the hospital nearest to where I live. I was first offered an appointment at a hospital an hour’s journey from where I live. The second option was a similar distance away.
I had to ask about what was available at the hospital two miles from where I live, and they were able to book an appointment with the hospital directly. I was made to feel that I should take one of the appointments elsewhere even though I did not know how I would get to the hospital.
In fact, an appointment was sent by letter for my local hospital for less than the 12 weeks TRAQS said it might take them to contact me.