"I've always felt comfortable when taking the call"

About: Telford referral and quality service (TRAQS)

(as a service user),

All the time TRAQS you have rang it’s been the nice way of doing the appointments. All the people I have spoken to make me comfortable when taking the call.

The clinic at the PRH, some of the staff make me sad.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Plaid307 '

Thank you for taking the time to share your feedback. We are very pleased to hear that our service has met your expectations and that our staff have always made you feel comfortable on the phone.

Thank you again for your kind comments.

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