"Thak you for taking our complaint seriouly"

I have posted previously about the frustration of trying to organise back to back appointments. You were very helpful in publishing a name and telephone number for us to contact. It took another 24 hours but we did finally get to organise the appointments needed. We attended those appointments this week and our reception and onward handling were extremely efficient. What did let down the whole process was the consultant who insisted on firing questions at a partly deaf 90 year old dementia sufferer! The answers were all in the notes, which she had on her desk! She also was not aware that the reason we were there was because she had booked a review after our previous appointment,,, So a good result marred by a sloppy consultant