"A&E, Orthopaedic & fracture clinic"

About: The Queen Elizabeth Hospital (King's Lynn)

I went to A&E with a broken arm. I was seen fairly quickly & was treated very well. The nurse who looked after me was very friendly, efficient & caring. Because my bone kept dislocating my total stay was 5hrs 50mins, but I did not feel at any stage I was kept waiting too long. A member of the orthopaedic dept came & reset my arm for the second time, and advised me an operation would be required the next day. It was 3 days before a bed was available. I was admitted via Marham ward, where I was seen by a friendly nurse who advised that the doctor hoped to discharge me in the afternoon. I was awake throughout the operation, & was treated with great respect, & informed of the situation throughout. The only downside to my visit was when I was put onto the ward for 2 1/2 hrs before going home. I had been due to go to Elm ward, but was sent to Gayton. My belongings were sent to Elm ward, & despite many requests by me, were not brought to me until my husband arrived to take me home, & put pressure on for them to be fetched. The fracture clinic was also a decent experience. The nurse who removed my cast & wires in my arm with little fuss, & kept me advised throughout. She was very friendly. My experiences with A&E,orthopaedics & fracture clinic were made more comfortable by the care & respect I received from the staff.

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Responses

Response from The Queen Elizabeth Hospital

Thank you for your kind comments we will ensure they are shared with all staff, including the comments made about your belongings. Valerie Newton, Deputy Director of Nursing and Patient Experience

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