"Horrendous, accused of lying by a consultant"

About: Springfield University Hospital

Truly horrendous experience. I am a professional who becomes very well between episodes. Accused of "acting" to achieve a label of bipolar. I don't want any label and that diagnosis has a bigger impact (DVLA etc job entries) Really upsetting and I am still recovering. I made a complaint, the consultant denied everything of course. The trust apologised, but the consultant did not. That experience haunts me.

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Responses

Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear Anonymous

Thank you for your posting. I am sorry I have not responded to sooner, I have only just become a responder on the site.

I am the Patient Experience Manager and manage the team that investigates, resolves and respond to complaints. I am very grateful for you taking the time to feedback your experience, although I am very sorry for any experience that you feel haunts you.

I would be grateful if you would be please contact me on complaintsmanager@swlstg-tr.nhs.uk or 020 3513 5520 with your name so that I can review your complaint to see if anything else I can do to help.

Best wishes

Victoria

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Response from Springfield University Hospital

Thank you very much for your feedback and I am sorry for the lengthy delay in responding to you. We now have a new Patient Experience Team developing feedback mechanisms and we will be responding to all reviews in a timely manner as we want to act positively to make improvements to our services. I am the Patient Experience Manager and manage the team that investigates, resolves and respond to complaints. I am very grateful for you taking the time to feedback your experience, although I am very sorry for any experience that you feel haunts you. I would be grateful if you would be please contact me on complaintsmanager@swlstg-tr.nhs.uk or 020 3513 5520 with your name so that I can review your complaint to see if anything else I can do to help.

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