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An unintended visit with a positive outcome

Story from nhs.uk

"An unintended visit with a positive outcome"

About: Hillingdon Hospital

I was a patient on Jan. 30, 2014 after arriving by ambulance from Heathrow Airport after having an emergency on a flight from the USA. I was seen promptly, treated with courtesy and concern by the Doctors, nurses and other staff and stabilized within a few hours. I was released with appropriate medication and an advisement to immediately return if the condition worsened, and to follow up with my physician upon my return home. I am very impressed with the service provided by the Hospital and its staff. My wife and I thank you.

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Responses

Response from Hillingdon Hospital 10 years ago
Hillingdon Hospital

Submitted on 24/02/2014 at 10:35
Published on nhs.uk on 25/02/2014 at 03:00

Dear Mr Kiernan Thank you for taking the time to tell us of your experience. We are pleased that your needs were addressed in such a speedy manner and that you received the care needed to address your immediate healthcare problems. The Trust aims to provide a high level of care to all patients attending the Emergency Department and that our staff will treat all patients with respect and courtesy and thus we shall pass on to the team your sincere expression of thanks for the care they provided you with. Noreen Rice, Emergency Care Service Manager

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