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Failure to chase up appt

Story from nhs.uk

"Failure to chase up appt"

About: Birmingham Dental Hospital

I am under the restorative clinic at the hospital and have been since 2010. Every time I go I am told I will get a follow up appointment but it never arrives. I have left numerous messages on the answering machines and no one has got back to me. It's been nearly a year since my last appointment and am suffering extreme pain waiting for treatment. I contacted the general management who only put me through to the same answering machine. I don't know what else to do. ""Suffer in silence!""

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Responses

Response from Birmingham Dental Hospital 10 years ago
Birmingham Dental Hospital

Submitted on 20/02/2014 at 20:08
Published on nhs.uk on 21/02/2014 at 03:00

Thank you for getting in touch and I am very sorry you have not received an appointment nor your calls returned. To resolve this situation as quickly as possible (in the absence of your details via your posting above), please can I urge you to contact Customer Services on 0800 917 2855 who will be happy to liaise with the Dental Hospital on your behalf. Alternatively you may wish to contact Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk.

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