"A very distressing and traumatic ..."

About: Royal Oldham Hospital

(as a relative),

What I liked

A very distressing and traumatic experience - some staff gave good care many did not. Our whole experience was coloured by the quality of the poorest care

What could be improved

Nearly everything could have been improved. Care was very disjointed. I write with regard to the care of one of a relative, Mrs X. Despite significant on-going health needs her discharge was totally disorganised with no referral to community staff - Several months down the line I have now discovered that yet another specialist member of the community care team had asked to be informed when Mrs X was to be discharged in order that she could follow her up in the community. No-one informed that practitioner of Mrs X's discharge. This was not an isolated occurrence. It was only my involvement, some months later, that Mrs X got the referral that she needed. Care should not be dependent on family involvement.

Anything else?

Poor staffing levels.

Medication charts frequently observed on the top of the clinical waste bin and then returned to the end of patient's beds! A very poor example of infection control.

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Response from Royal Oldham Hospital

We're sorry to hear that you felt that only some staff provided good care. If you would like us to look further into the issue you raise about your relative then please contact our Patient Advice service at The Royal Oldham Hospital. We always try to learn from complaints to avoid similar problems in the future, and discharge involves several different organisations working together - the hospital, plus community services and often social services and the ambulance service. Regarding infection control, again we take this very seriously - if you let us know which ward this relates to them we can pass it on.

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