"fobbed off by staff at A and E"

About: Whipps Cross University Hospital

I went in to the A and E department there with a suspected fractured first metatarsal. After calling my local GP I was told that there was nothing they could do for me and that I needed an X-Ray at the nearest hospital. Walking caused me tremendous pain so the journey to the A and E was not pleasant. I was given a ticket and asked to wait, when my number was called I went to the desk where they asked if I wanted them to make an appointment for me with my GP (why would I go to A and E to make an appointment with my GP?!) I explained that my GP had told me to come to A and E for an X-Ray and there was nothing he could do from his clinic. This had little effect on the member of staff who again asked if I wanted her to make an appointment with my GP. I said I needed an X-Ray to be performed at the hospital, her response was that I needed to see my GP and have him send me to have an X-Ray. I limped home again in some pain. I'm going to just rest my foot, bandage it myself and hope that the break heals

Story from NHS Choices

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