About: Charing Cross Hospital

Everytime I have tried to phone nuerology outpatients (tenth call now) the recorded message tells me that due to volume of calls they cannot deal with my call and it goes on to say how the calls impact on other services within the trust. What an absolute disgrace. How ironic that they talk about phone calls impacting on other services yet they fail to recognise that its impacting on patients trying to call in.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your experience and we sincerely apologise for the frustration you were caused. It would be important to understand and to invesigate this incident, to ensure it does not happen again. To enable us to do this we hope you will contact our Patient Advice & Liaision Service so we can take the details of the number you were calling and date and time of your calls. We look forward to hearing from you.

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