"Inability to make an appointment."

About: Leicester General Hospital

Having been diagnosed with prostrate cancer, it was decided that I needed to have a Bone Scan and an MRI Scan. I was contacted in relation to the Bone Scan within a few days of the diagnosis and it was completed at Leicester Royal Infirmary on the 10 February this year, by a very friendly and efficient team. Despite contacting the Specialist Nurse and asking her to chase the appointment, which I have no doubt she has done, I still await an appointment to have my MRI Scan. This has not only resulted in me having extra pressure placed upon me, it also resulted in me having to cancel an appointment the the surgeon because he is unable to make decisions on my treatment without the MRI Scan. To say they are inefficient is a gross understatement ! I have no intention of letting this matter rest and I intend to make an official complaint regarding this matter.

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Response from Leicester General Hospital

Dear Nick, Thank you for taking the time to post your comment. We're really sorry to hear that you've not received an appointment for your MRI scan in a timely manner. We would like to opportunity to look into this for you and get an appointment booked as soon as possible. In order for us to do this, please could you send your full name, address, date of birth, patient number and the name of the consultant who has been treating you, to communications@uhl-tr.nhs.uk. Kind regards, Communications Team, Leicester's Hospitals

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