"A frequent visitor"

About: Nuffield Orthopaedic Centre

I had a total hip replacement.. Overall the care was excellent and I was well informed. Food was excellent which surprised me. The only criticism I would make is that the first night after surgery if would be so nice if you were asked if you would like to clean your teeth and have a mouth wash. This was not offered nor the straightening of the bottom bed sheet which can get very rucked up. I unfortunately I did have an accident with the bedpan and needed the bed changed. This was done very efficiently, but my skin was not washed where it had sat in urine. I was very surprised by this and did not say anything. The ward did appear to work as a team and the cleanliness was excellent by the young man who did it. Overall I know how lucky we are to have such excellent hospitals and a brilliant NHS. Having lived in America I know how I value our fantastic system. My criticisms are purely a training issues which a good manager can solve.

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Response from Nuffield Orthopaedic Centre

Thank you for your comments regarding your care following your total hip replacement. The Trust highly values patient feed back and we would be very happy to pass your comments onto the ward staff. Please contact The Patient Advice and Liaison Service (PALS) on 01865 221473 or at PALSJR@ouh.nhs.uk who will be happy to help.

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