"A broken knee"

About: John Radcliffe Hospital

I am writing this for my daughter. She arrived with a very split knee and twisted ankle on Saturdayu morning. Some person or other, faintly dressed her knee, clearly not properly. She was asked back on Sunday at 10.00 She arrived then and waited until 1700.00 to be seen. At which point the surgeon said , more or less, what had these really stupid people at A & E done? It was already infected, because they had not cleaned it out properly. He did his best, but too late. Two days later, back in the 'hospital', you have operated and kept her in, why?? Thank you for your response

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from John Radcliffe Hospital

Thank you for your comments regarding your daughter’s care in the Emergency Department. I am very sorry that her care did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Mrs Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story