"excellent service . 5 star service."

About: Darlington Memorial Hospital

I was admitted to ward 34 (room 1 ) day unit after having a toe fusion , the staff leading up to the operation were fantastic , especially the anaesthetists who kept me calm while having my spinal block , and talked me through the whole process from start to finish, and the doctor who performed the operation was a much needed calm presence before and during the operation. Once in recovery , I was very impressed with the way I was looked after , I had a nurse by my side the whole time , and even after taking a sickly reaction to the spinal , the other anaesthetist came to see how I was , giving me all the pain relief I needed and even then talking to me , making me laugh even when I thought I was going to be sick , ( I will be forever grateful for that ). Once transferred to ward 34 , I could not fault the nurses , fantastic service , anything I needed , I got without a fuss , they made me extremely comfortable and even give me extra blankets because I was so cold after my operation ( another thing I am so thankful for ). I had to stay in over night and they knew I was not keen on this but they kept my spirits up , a big thank you to the nurse who kept me company and talked to me on the ward when I was pulling my hair out with boredom ! he was an angel! Overall it was a 5* service , you could not ask for better help and support , physio was also quick to come round and sort me out with everything I needed and I was swiftly discharged in the afternoon . If I ever needed to have an operation again I would hope it would be at this hospital , thank you everyone for making what could of been so horrible , a pleasant experience.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Darlington Memorial Hospital

On behalf of Mrs. Sue Jacques Chief Executive, thank you very much for taking the time to post your comment, expressing your appreciation of the care you received particularly from Ward 34 at Darlington Memorial Hospital. I will ensure that your kind comments are made known to the staff involved in your care. I know they will be pleased and encouraged by your very positive feedback. The Trust has now developed a feedback section on the website, www.cddft.nhs.uk, where you can ‘Have Your Say’. It can be found under the Patients and Visitors section – Your Experience Counts. The website also includes a lot of useful information about the hospitals within the Trust. . Thank you again for your very kind comments.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story