"awful standards of care"

About: Epsom Hospital

My mother is still an in patient therefore will give no further details until transferred for fear of making her stay worse for her. Suffice it to say the indifference, poor communication, misinformation and general apathy make it a miserable ward and an awful time for my mother. An official complaint will follow

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Response from Epsom Hospital

Thank you for your feedback but we are very concerned to hear of your concerns over your mother’s care and please be assured we encourage feedback. To help me to follow up your concerns please can you call our patient advice and liaison team (PALS) on 020 8296 2508 or email pals@esth.nhs.uk. We would much prefer to hear about your concerns directly, and as soon as possible so that we can try our best to improve the care that we are giving to your mother. Further information is available on our website at www.epsom-sthelier.nhs.uk/pals. Dr James Marsh, Joint Medical Director, Epsom & St Helier Hospital Trust

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