"Discharge planning"

About: Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as a relative),

My dad was taken into Dumfries hospital after having a fall and being found unconscious.

My cousin left word with staff that they should be contacted if my father was being discharged. I also asked to be informed of a discharge.

I phoned the hospital at 6. 30pm to see how my dad was only to be told he had been sent home on his own and with nobody informed. When asked about his medicating the nurse said he was a level c and would have been sent home with his medication. When I pointed out level c meant he wasn't to have access to his medication she became flustered and said that the carers would give him it at tea time. I called my dad at 7pm and the carers hadn't been yet and he had lost his medication. I should add that my dad has dementia. I had to phone my cousin to go round to find his medication.

To send an elderly man home alone with dementia with his own medication who has in the past taken double doses is unacceptable. Especially when staff have been asked to inform relatives.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Mr Manchester,

Thank you for providing your feedback. I am sorry to hear that your family, especially your father has had such a poor experience. In order for us to look into this matter in detail and provide you with a full response, I would be grateful if you could contact me at the address below to discuss this matter further.

Best wishes

Michaela Cannon

Patient Feedback and Complaints Co-ordinator

michaela.cannon@nhs.net

01387 272733

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