"Male nurse was so rough it brought tears to my eyes"

About: Good Hope Hospital / General medicine Good Hope Hospital / General surgery

(as the patient),

Dear sirs, yesterday I went to Good Hope for a pre op. I was very distressed at the way I was treated. I went for an ECG, was called by a young male who called my name..and immediately turned his back on me.. No good morning or please come this way.

He had to manipulate my left breast ( I am 73), and he was so rough it brought tears to my eyes, and had to offer to do it myself. I then went for blood, went to a kiosk and was told....blood over there....a patient told me to get a ticket, and then had to ask again where to go when my number came up. Repeat at another desk......blood over there.

I really think that it is not the NHS that is at fault but the employees. I go for my op on Friday and yes I am nervous, I do hope that I will get kinder and more compassionate treatment.

** Update**

Having complained previously about treatment I had in the treatment centre and having my concern about going in for my op yesterday, I have to say without exception, from the students up to the consultant surgeon, their treatment of me was without any criticism at all.

They were lovely with me. My thanks.......but please do something with the others in the treatment centre.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Koala

I was so sorry and concerned to read about your experience at Good Hope Hospital when you went for your pre op appointment. Please be assured that the Trust will look into your complaint that you have raised. Please accept my sincere apologies for the experience you had as this is not how we want our staff to treat our patients.

Could I please ask that you contact me on 0121 424 0808 or email me at iona.belgrove@heartofengland.nhs.uk so that I can get more details from you?

Once again I am very sorry for the distress and upset you have experienced on that day.

It was good to read the update that you have a good experience when you went for your surgery

Best wishes and a speedy recovery

Iona

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