"Artesian Centre: Long wait and staff didn't care"
About: Guy's & St Thomas' NHS Foundation Trust Community Services Guy's & St Thomas' NHS Foundation Trust Community Services SE1 2TZ www.guysandstthomas.nhs.uk London London
Posted by Manatee630 (as ),
I am a Southwark resident, 50 with a number of disabilities. I have used FP at a clinic based on Grange Rd opposite the new stunning Artesian Centre. When I used to go in the 80's whilst my conditions from the past were not always understood, I was respected and treated with dignity. It is a very busy clinic Grange Rd yet managed without 4 reception staff but only 1 GP, & nurse, which Artesian Centre has today.
I went to reception 5 times, not be be a nuisance but to reiterate my panic anxiety agrophobia. I had to wait 1 hour and 20 minutes to be seen, with just 2 people in front of me. Fortunately, I as a 50 yr old will not need to go there .
If reception staff do not understand panic anxiety agrophobia, nor seem to care then no wonder so many people don't attend for their appointments.
I am feeling angry with this.