"A very satisfied customer"

Dear Sylvia, thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experiences during your relative’s stay in Ward 306 and Critical Care D. Your comments have been passed onto the senior staff responsible for the areas; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients or their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and their relatives and made sure their experience under our care has been positive. We hope that your relative has continued to make a good recovery. At University Hospitals Birmingham we are always keen to receive feedback from our patients and their relatives as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you and your relative. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your relative’s experience as well as others relating to specific aspects of his stay e.g. the operating theatre and food. Your relative may also be contacted by text or post and given the opportunity to complete a survey relating to his discharge from hospital, outpatient attendance or visit to our emergency department. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you and your relative attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2