"A & E claimed they don't have my husband details"

About: Queen's Hospital (Romford)

My husband was brought to the A&E after involving in an accident, when I rang the A&E, they claimed they don't have my husband details, even though they took his details many times before he was taken to the ward. It is hard to believe that they don't have his details despite the checks and treatment they carried out, while he was there. Also, there was no letter or information given to me when I arrived about the police who was at the scene of the accident. We have not heard from anyone, we are unable to trace my husband record.

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Responses

Response from Queen's Hospital

Thank you for leaving your comment. I am sorry that when you called our hospital after your husband’s accident, we were unable to retrieve his details. This must have been a very distressing time for you. I am happy to look into this further for you, but you will need to provide further details. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so this can be looked for you. Yours sincerely Flo Panel-Coates Director of Nursing

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