"Staff in x-ray department"

About: King George Hospital

Went to collect a relative from the nuclear department. Wasn't sure where to go, signs on entering the hospital not very clear. Decided to try the x-ray department. I stood at the reception area for sometime, 3 members of staff were behind the counter, 1 on the telephone, 1 looking at files, 1 looking at a computer. I waited for sometime but nobody acknowledged me, after a while I asked the lady on the computer if she could give me directions. Which she did. The member of staff in the nuclear department, was hardly welcoming, considering the patients being received in this department, a more friendly & caring approach should be a given. I am also very dismayed as to the amount of negative feedback on this site. Is anybody addressing this?

Story from NHS Choices

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Responses

Response from King George Hospital

Thank you for your comment. I am sorry you felt our staff were not very welcoming. If you’d like me to look into this further for you I will need more details. You can contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. With regards to the feedback that is received on NHS Choices, all complaints and compliments are fed back to the Clinical Director in the appropriate area to address with staff. Yours sincerely, Stephen Burgess Medical Director

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