"Appalling parking but amazing staff more than made..."

About: Leicester Royal Infirmary

I went into the hospital for an emergency pregnancy scan which is always scary. Trying to find parking is appalling because people keep parking on the pavements which makes it a nightmare to get into the parking lot. we ended up in a private parking lot because we were running late. However, the staff at the kennsington clinic were absolutely lovely. From the beginning of the consultation to the scan and the post scan interview, I cant say enough about the great way in which the staff treated us. They were professional but still very humane and empathetic and the hospital was sparkling clean.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to post your comment. We're sorry that you had difficulty parking at the Royal but are very pleased to hear about the high level of care you received from our staff in Kensington. Your feedback has been passed on to the team involved in your care. With regards to car parking, it is an issue our travelwise manager is addressing and we are working on ways to hopefully ease the situation in the future. Kind regards, Communications team, Leicester's Hospitals

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