"Disgraceful treatment of an elderly patient"

I visited a patient on Iris Ward today. There was a 93 year old lady in one of the beds. She was pressing her buzzer for at least 15 minutes and nobody came to her. She then was crying out for someone to come and help her but still nobody came. Eventually she managed to call over a reluctant nurse. The poor lady wanted someone to assist her to the toilet but she was left so long that by the time someone reached her it was too late and had to suffer the indignity of the whole ward and its visitors knowing what had happened. I am disgusted with the lack of basic care given to this elderly lady. Somebody in authority needs to find this lady and apologise for the negligence shown to her. I pray that my own elderly parents never receive such disgraceful treatment by the so called "caring profession".