"Diabetic eye care"

About: Dr Gray's Hospital / Ophthalmology (Eye Problems)

(as a relative),

An elderly relative of mine attends regularly for eye appointments as he isn't a diabetic he recently had an appointment in Elgin and was told his eyes were fine.

A few weeks later he developed difficulty with his vision in one eye. He went to his GP who referred him to Aberdeen. During his appointment the Dr proceeded to tell him there was nothing they could do for his sight and if he had been treated even 6 months earlier his sight may have been improved.

This annoyed my relative as he had been seen not that long ago in Elgin. I feel he has been let down by an otherwise excellent screening programme.

I think that if he was younger would he have been treated as more urgent case! ! ! !

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear joycecum

Thank you for taking the time to post this feedback. All feedback is valuable to us and we look to use such information to improve services. Your feedback will be forwarded to the service concerned.

We are very sorry that you feel annoyed and apologise for any shortcomings in our service. We would certainly not want to think that anyone felt that their care or treatment was affected by their age. We aim to be a caring, listening and improving organisation and we will post a response from the service as soon as it is available.

If you would like us to investigate what happened more fully, please contact NHS Grampian directly. You can do this by telephoning 01224 224923 or by emailing loldroyd@nhs.net

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