"Ultra-sound appointment"

About: Queen Elizabeth The Queen Mother Hospital

On my arrival staff had difficulty finding a record of my appointment. The radiographer didn't say hello or introduce herself to me, wasn't friendly and demonstrated little empathy/sympathy for my condition. Despite being a new building the waiting rooms in particular and to a lesser extent the rooms used for ultrasounds are shabby/depressing.

Story from NHS Choices

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for feeding back about your experience, I am sorry it was not as we would expect. I will ensure that staff are aware of the importance of good communication and how important it is with regards to patient experience. We appreciate feedback as an opportunity to improve our services.

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