"great care"

About: The Tunbridge Wells Hospital

Last week I had elective gynae surgery at Pembury. I would like to express my sincere thanks to all staff involved in my care. I met only cheerful, often amusing, and above all caring people, whatever their job and whatever the time of day or night. This began with admission, through theatre and anaesthetic, recovery, care in the ward, food, cleaning, etc etc. Surgical and medical care seemed very good and I am now recovering well. If anything could be improved it would have been the long wait from 7:30 am arrival to going to theatre at 3 (but my case was not urgent); the long cold corridor from the ward to the lifts; feeling a bit isolated in the single room (but this is a matter of personal preferences and I would on the whole prefer a single room). Might room doors be left open so patients could see out? Thank you for my care.

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Responses

Response from The Tunbridge Wells Hospital

Thank you for taking the time to leave feedback on the service you received at Tunbridge Wells Hospital, Pembury. We were delighted to learn of your positive experience of the care and treatment you received, which has been passed on to the staff. Your comments about the waiting time and environment are very helpful and have been shared with the relevant staff, for their consideration as part of the regular review of our services. We hope you are making a speedy recovery. Kind regards, The PALS Team.

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