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I arrived 20 minutes early for ...

Story from nhs.uk

"I arrived 20 minutes early for ..."

About: Edith Cavell Hospital

(as the patient),

What could be improved

I arrived 20 minutes early for my orthpediatic app knowing i should have xray rep told me to go to xray dept. had xray told to go back, on passing consultants room nurse said he`s on time 1.15hrs later another nurse asked if I had been for xray I should have been told to report back to rep a simple thing to do.we do not know all your procedures she was not busy and knew we were there she could have asked if we had been then we would1nt have wasted 1.15hrs

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Responses

Response from Edith Cavell Hospital 14 years ago
Edith Cavell Hospital

Submitted on 17/08/2009 at 14:51
Published on nhs.uk on 15/11/2009 at 20:30

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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