"Brilliant Service on 111 and the local GP Out-of-Hours Service"

About: NHS 111 Royal Bournemouth General Hospital

(as the patient),

I had apparent kidney problems

Phoned 111 - Brilliant service forma lady called Amy who, after consulting a colleague booked me a place in the local Bournemouyth Hospital GP out-of hours surgery.

Received first class attention and treatment

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Bournemouth Man

We really appreciate the time that you have taken to post your comments and are delighted that you received brilliant service. We will ensure the feedback is feed through to those in the GP out of hour’s service.

Thank you again

Sue Mellor

Head of Patient Experience

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