"Appointment was made without realising my mother was deaf"

About: Crosshouse Hospital / Thoracic Surgery

(as a relative),

My mother recently had an appointment for a lung examination. This was within a few weeks of her having been in hospital due to a chest infection and many checks had been carried out whilst she was there.

My mother is 90 years old, is an amputee and is also deaf. When she went in for her lung examination the nurse could not understand why my mother was not answering her questions and came out to see me. I explained about my mother’s deafness and also queried why she was having this examination so soon after her hospitalisation. The nurse was quite embarrassed and apologetic that my mother had been called in for an appointment and that she had not realised my mother was deaf.

I just think the hospital needs to make sure the appointments are actually needed and ensure they understand the patient’s overall needs and condition.

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Responses

Response from Fiona McQueen, Nurse Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Fiona McQueen

Dear kayak302,

I'm so sorry your mother had a poor experience with us at her out patient appointment. I know how stressful coming to hospital can be, especially for older people, and I'm sorry we didn't realise she was deaf. If you'd like to contact me I can try and ensure we are aware of your mother's needs next time she comes to hospital. I can be contacted on 01292 513674.

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