"Could not ask for better care for my husband and I"

About: Norfolk & Norwich University Hospital / Clinical oncology Norfolk Community Health and Care NHS Trust / Community physiotherapy

(as the patient),

I have been having physiotherapy treatment for problems in my lower back and this has been really good.

I have taking a fair amount of pain killers and morphine to manage the pain, I now take half of what I used to since having physiotherapy treatment. What Pete Swan has done for me is fantastic.

I should also like to add that my husband has suffered from cancer and has been treated at the Norfolk and Norwich University Hospital where we could not have asked for better care. The whole Oncology team have been fantastic – their care, concern and treatment has been great. All the people are so supportive.

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Responses

Response from Norfolk & Norwich University Hospital

We are pleased to hear that your back pain is improving after physiotherapy treatment. Thank you for letting us know that your husband received good care from the oncology team as well.

Response from Grace Cushing, PALS Officer, Norfolk Community Health and Care NHS Trust

Thank you for taking the time to feedback your very positve experience. It is always good to know that parients are happy with the service that they receive. We wish you and your husband all the very best for the future. We will pass your very kind comments to all the staff involved in your physiotherapy treatment.

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Response from Zita Hipperson, Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Good Morning and may I also take this oppourtunity to thank you for your comments specifically regarding your experience atCommunity Physio. I am part of the Patient Experience Team and we are looking to run a Out-Patient Physiotherapy and Ocupational Therapy Focus Group. The Focus Group will take place at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU in the Puffin Room on Thursday 5th February 2015 starting at 10.30am until 12.30. We will provide refreshments, car parking and reimburse your travel expenses.

As a recent patient of one of these services and someone who has taken the time to comment on these we greatly value your opinions and ideas, which can help to shape our service improvement.

If you would like to take part please could you respond to this message, if you are unable to attend but have any suggestions/comments regarding the service we would like to hear from you and would like to thank you for taking the time to read this.

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