"The medical and auxiliary staff ..."

About: Queen Elizabeth The Queen Mother Hospital

(as the patient),

What I liked

The medical and auxiliary staff I found to be courteous, helpful, and diligent in their work. The ward that I had been taken to was cheerful sparrows. I was checked in by one of the nurses who asked me relevant questions, and knowing for what I had been placed on the ward for, was sympathetic and appropriate in the way that she asked the specific questions and the level of her voice at which she delivered them, not letting every other persons on that ward knowing your business. The ward I thought was very clean and not at all dismal looking. I cannot fault the ward care that I received

What could be improved

Communication between patient and Dr. I found out what was being done about me by simply listening to the staff when the handover from one shift to another occurred. No one spoke with me and when i asked the question what was happening, they didn’t know, but they did go and find out

Anything else?

I work within the emergency services and have a lot of contact with medical staff and attend meetings with medical professionals. I became a patient. I was in a lot of pain. Like many others I do not want to make a nuisance of myself and all over a long weekend I suffered excruciating pain, until I could no longer take it. I called NHS direct and spoke with them, and took their advice, and on the Monday morning I contacted my GP, who from my symptoms, suggest a probably cause, and put me on medication and told me to have a blood test, She would arrange an emergency appointment for a Ultra sound scan which she did. I suffered for another four days the pain, and for the first time was signed off work for 10 days. Two lots of blood test were taken and the results were not good and My GP told me to go straight to A/E. I did. Sat for over two hours and was finally seen by a member of the surgical team, who although I had just had that morning the results of the blood test come back, wanted another blood test. I had it and also an x ray. I was admitted into Hospital by the surgical team. I was in pain, but I had learnt to control some of that pain, and at times it subsided. I was told that I probably had Gaul stones and would need key hole surgery, to remove them and the Gaul Bladder. I needed an Ultra sound scan first. I NEVER GOT ONE. They could not get me one. II was discharged from the hospital and told that they would again apply for one and I would be treated as an outpatient. I am still in pain. They have provided me with medication, and have told me that if I am in too much pain to again come to A/E. I ask myself for what? Another patient, on that first evening was admitted to the ward who had suffered pain in his stomach, and had been in the hospital some weeks earlier

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