"A very pleasant experience"

About: New Cross Hospital

I've attended the rheumatology department for about 5 years and I have formally complained once about a member of staff so I thought it only fair to congratulate the place when I have a positive experience. I went along for my annual checkup. A few pleasant interactions with other waiting patients put me in a good mood and then i was seen not by my consultant but by one of his underlings - I'm sorry, that's not a polite way to put it but I didn't catch her name. She was excellent. Friendly, respectful, thoughtful, polite, solicitous, and cheerful. She examined my joints more thoroughly than anyone else has, was concerned about the nausea I experience from methotrexate, suggested some ways to lessen it and upped the level of one drug that can combat it, and even offered the possibility of an injected alternative. We mused together whether the rain and cold can worsen symptoms or if it's just confirmation bias. She congratulated me on my blood results and gently suggested a bit of exercise mightn't be a bad thing. A very positive experience. More like her please.

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Responses

Response from New Cross Hospital

Thank you very much for posting your comments regarding your patient experience within our Rheumatology Department. I will share you comments with the staff in the department. Kindest regards Jamie Emery Patient Experience Lead

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you very much for posting your comments relating to your patient experience within our Rheumatology Department.

I will share your comments with our staff.

Kindest regards

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