"Appalling patient treatment!"

About: Castle Hill Hospital

Currently very upset of how my mother has been treat at this hospital! She, yet again has come home in tears after been messed about with appointments. Waiting around for hours without even being seen and then when seen made to feel it was her fault when infact was their own mistake! Something is clearly very wrong with past surgery she has had yet she is home with no answers and feeling like she will never return to complete her surgery! If she ends up very poorly be aware I will take this further!! You should be ashamed, I am not stupid enough to think that she is the only person in th country that is in need of help and I'm sure there are many people worse than us, I understand this however the way this has been dealt with is appalling and could of helped to at least make her felt listened to!

Story from NHS Choices

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your mother's recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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