About: Queen Victoria Hospital (East Grinstead) Queen Victoria Hospital (East Grinstead) East Grinstead RH19 3DZ
The consultant we saw needs to attend a training course to at least grasp the basics of being polite and professional. After experiencing 3 occasions of her rudness, and very apparent complete lack of patient empathy we have decided not to complete the treatment offerred. That said all other staff we met and spoke with at the hosptial were pleasant, helpful and very understanding, including the server in the Spitfire cafe who brought tissues to our table as my daughter was so distraught after her appointment she was sobbing uncontrollably. I have never complained about the NHS, a dr or consultant before, but in this case, as this was not a one off experience I felt compelled to use this NHS choices website to describe how I felt.