About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
My husband was taken into A & E at University Hospital. He managed to send a text to me to advise that he was there. When I received the text I duly rang A & E and only on the fourth occasion managed to get through to somebody to take my call. On every other occasion the phone just rang and rang and then cut off dead. When I did speak to them the persons English was not the best. I explained that I needed to come and asked what the position was. He asked who I was and who I was calling about and then came back to me to advise that my husband had been discharged and should be at home. This was not the case as my husband was still there. I do not appreciate being given false information and unduly lied to. I am not happy with the service as my husband was apparently worried and waiting for me to turn up to be with him. Obviously an unpleasant experience and a complete mix up.