"ENT clinic"

About: Peterborough City Hospital

I was checked in by the reception in a courteous manner. I was seen in the clinic on time. I had a small procedure performed in the clinic, but the doctor seemed only to be interested in what could be dealt with quickly, when my referral indicated that there was another problem. Whilst I accepted that the second problem would not be dealt with at the time as it would require further investigation, I had hoped to have a further appointment for that rather than being discharged, so that I would need to go back to my GP for another referral for the same thing. I was prescribed some medication "to start immediately", but this was not available to me from the hospital, and required me to see my GP to obtain a prescription. I was lucky to get an appointment that afternoon to get the prescription, but that may well not have been the case. I also had to try two pharmacies to obtain two items of medication - neither of which were rare. Having had a procedure done that morning, I spent a long time driving around to eventually get my medication. Holistic care? Sadly, this is an example of how the hospital ticks the required boxes as to waiting times, closes the episode and leaves the patient to sort things out for themselves, wasting GP appointments, instead of seeing the case through. PCH might be saving money by not completing the whole, but for the NHS, this is wasteful.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am sorry about the problems you experienced in the ENT clinic. I would like an opportunity to investigate these issues further so that we can learn from your experience and with that in mind would ask, that if you feel able, you contact me on Lesley.crosby@pbh-tr.nhs.uk so that we can arrange a time to discuss these issues in more detail. Once again I am sorry for your experiences.

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