About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
I am absolutely and thoroughly disappointed with the level of service provided to me as a n outpatient waiting for an urgent appointment. When I saw the lovely kind and thoroughly professional GP last Thursday after being on an enormous amount of pain, I was advised that I would be referred to a breast surgeon and the appointment should take place within two weeks, as these is the guideline for urgent referrals. Since last Friday I have on dozens of occasions tried to contact the referral team or indeed anyone able and willing to help me establish when the appointment is expected to take place, but so far I am yet to receive the said appointment. Yesterday at around 4:30 I managed to speak to a man claiming to be from referral but after taken all my personal details he told me he could not help me and that someone would call me today. By 1pm I had not heard anything, so I again after another half dozen unsuccessful or simply unanswered call, spoke to a lady who told me that I will be offered an appointment on the 24 of February, which is 18 days and therefore goes beyond the two weeks. She told me she would call me again later with the details, but yet again I am still waiting. I am in absolute pain, but for the staff at princess royal hospital is just a joke! I am just a paper file a non existent being interfering with their chats and coffee breaks, their busy lives that obviously have nothing to do with patient care. The problem really is that, should, God forbids, something be really serious with my condition, the wasted time and stress will have served to not only aggravate it, but to also have added unnecessary stress and lack of respect and confidence on the service. When are hospital staff going to learn that they are not doing patients any favours, they are thee to care and if they cannot do it there should be appropriate Management to train staff or deal with them as other institutions would dealt in case of poor and regardless customer services.