"Phlebotomy Department"

I booked an appointment to have some blood taken at DVH and was petrified. Needles are a huge phobia of mine. I went to the reception at the department and before the lady behind the desk could open her mouth I had burst into tears in fear. She was incredibly kind and sympathetic and arranged for me to be seen straight away. A lovely nurse (I wish I had got her name, but fear and anxiety took over) was incredibly good and calmed me down and even made me smile during the blood test. She found a vein straight away, which is unheard of for me, and I barely felt the needle go in, which to me indicates a very good phlebotomist. I would like to thank the department for being so reassuring and understanding to my phobia and treating me so well. You really made my day and maybe next time, I might not be so scared to have a blood test. Thank you ladies.