"Heart attack on Arran"

About: Arran War Memorial Hospital / Accident & Emergency Glasgow Royal Infirmary / Cardiology Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service

(as a relative),

Arran

Whilst playing golf on Lamlash golf course my dad felt very unwell. When I arrived I could see that he was actually seriously unwell. As Lamlash a&e was just a 2 minute drive away I put my dad in the car & dashed to Lamlash Hospital.

Upon arrival my dad was seen within minutes. After a short period of time I was taken to where my dad was. The team had diagnosed a heart attack & the medical team were in the process of treating him and requesting an air ambulance to airlift him to Glasgow Jubilee Hospital.

The nurse caring for my dad had in fact just hours earlier treated my friend's daughter with a split chin. She was kind & reassuring, whilst busily attending to all of my dad's needs.

The paramedic crew who arrived to transfer my dad to the helicopter were professional & reassuring & explained where we needed to go to see my dad on to the helicopter. They took my mum along in the ambulance too & supported her as much as my dad.

On arriving at the helipad, we were met by the helicopter crew who reassured us that dad would be in the cath lab in around 20 minutes receiving the vital treatment he needed. They quickly transferred my dad into the helicopter, with an air of quiet competence, mixed with humour that actually had my dad chuckling at times despite the pain & fear he was experiencing. They explained to us exactly where dad would be taken & what we needed to do to get there. They then secured my dad in the helicopter & the aircraft flew off across the Clyde.

When we arrived at the Golden Jubilee National Hospital we found my dad on the coronary care unit, he had already had his coronary angioplasty and was recovering well. He was comfortable & feeling considerably better than he had when leaving Arran. The nurses were checking on him regularly & were doing all they could to reassure him & keep him comfortable. They explained to us his procedure & the plan for his care. As it was very late when we arrived, the nurses asked myself & my mum where we were staying. As we had not had a chance to arrange accommodation, the nurse rang the attached hotel & booked us a room explaining that we had a relative on their unit. They gave us the direct dial number & reassured us that dad was doing well.

The following day dad had improved considerably & given the acute nature of their unit they explained that he would need transferring to another hospital for the remainder of his care. Prior to transfer the helicopter crew actually popped in to see dad after they had brought in another patient. My dad was delighted with this as he had not gotten to thank them properly for their help the previous day.

That evening dad was transferred to Glasgow Royal Infirmary to the coronary care unit. He stayed there for several nights & the care he received there was, like the other hospitals he had attended, second to none. The staff were both confident, competent, professional and caring. They made us feel welcome & as they knew we were far from home they allowed us to visit dad a little earlier and stay a little later with him.

The care my dad & my family received during dad's admission was incredible. He was professionally and expertly cared for by both doctors and nurses and we are eternally grateful for everything everyone did for him.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear Littlecvw

Thank you so much for using Patient Opinion to tell us about your dad's experience of coming into the Golden Jubilee National Hospital.

Being ill or having a loved one take ill can often be scary or stressful, but we work closely with other services to ensure that any patient experiencing this type of heart attack are transferred to us to receive specialist treatment as quickly as possible.

We’re delighted to hear how well this all came together for your dad and we will be sure to share your kind comments with the teams who looked after you all during this time.

Please pass on our best wishes to your dad for his ongoing recovery. If we can ever do anything else to assist you, please let us know by emailing comms@gjnh.scot.nhs.uk or calling us on 0141 951 5195.

Kind regards,

Christine

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Response from Daniel Quee, Communications Assistant, Scottish Ambulance Service

picture of Daniel Quee

Dear Littlecvw,

Thank you very much for sharing your story with us and I’m so glad to hear that we were able to bring the quality of patient care that you describe to your dad by working together with our colleagues across the NHS in Scotland.

Having gone through this sort of experience myself with my own family, I know how stressful and worrying a time it can be. I’m really glad to hear that not only were our staff able to reassure your dad at the time, but also his family too – I’m sure for your dad that was just as important.

I’d really appreciate it if you could contact me directly at danielquee@nhs.net with some specific information, like the date for example, so that I can contact Garry Fraser, our General Manager in the South West and ask him to relay your comments to the teams involved.

Many thanks again for your time,

Daniel Quee

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Response from Fiona McQueen, Nurse Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Fiona McQueen

Dear Littlecvw, thank you so much for your comments about the care your dad received from staff in Arran Hospital. I was delighted to read of your good care across the service and I'm sure others using the service will find your comments really helpful and reassuring.

Staff on Arran are fantastic and as you experienced treat a wide range of people with a variety of conditions.

I hope your dad continues to make a good recovery and is soon back on the golf course. With best wishes.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Littlecvw

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

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