"My mothers care at ESH Abinger Ward"

About: East Surrey Hospital / Older people's healthcare

(as a relative),

Shambolic, useless communication, from almost everybody. Lack of information from most staff.

The nurses I met didn't seem unduly bothered. Trying to get coherent information was an uphill struggle.

The palliative care doctor couldn't even manage to leave a message on my phone.

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Responses

Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear Netherby

Thank you for telling us about the experience your mother and yourself have had on Abinger Ward. I am sorry that you have struggled to get the information you needed from the nurses and other staff.

Please get in touch with me as I would like to try and help. My email is fiona.allsop@sash.nhs.uk

Kind regards

Fiona

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear Netherby

I see that our Chief Nurse has already responded to your comments but as the Clinical Lead for the Department I too would like to offer my help to understand and respond to your concerns.

I will therefore speak with Fiona Allsop to offer my assistance.

I am very sorry that you have clearly had a bad experience and hope that we can resolve the problem quickly.

Kindest regards

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

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