"Great care following accident after MacyD"

About: Frenchay Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was out to lunch with my friends grand daughter aged 20 months. We were in McDonalds in Yate. I told little one it was time to go and she ran to the doors. Being automatic they opened and let her out. I ran after her slipped on the mat and fell hitting my head and right arm. The staff were very good administering first aid and calling for an ambulance. The little one was returned to me, and I contacted Grandma to collect her. The ambulance crew were lovely, giving me pain killers and covering my cut. As we left McDonald's one of the ladies noticed how loose and slippery the door mats were. I was taken to Frenchay Hospital where my broken arm was manipulated and plastered, and my cut was stitched. After a week my wrist bones needed to be pinned and wired. Now three weeks later my cut is healing although at this stage there is a significant scar. My arm is improving and will be re x rayed to review the healing process.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Deeram

Thank you for taking the time to share your experience.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patient when they need us most.

I will ensure your thanks is passed on the the crew who attended to you.

Kind regards

Laura

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Update posted by Deeram (the patient)

I would love to hear from the crew who helped me, as I would like to know if they can provide a witness statement regarding the slippery mats.

Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Deeram - I am please to learn that you are recovering from your accident and to learn your daughter was unharmed. I hope that your further treatment is positive and that you continue to have a good experience of Frenchay and Southmead hospitals.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Deeram

In order to discuss witness statements, please contact our Information Governance department on 01392 261514, who will be able to talk you through the process.

Kind regards

Laura

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Updates, changes and questions related to this story