"Communication skills are non existent"

Was told to phone for a bed on ward 306 at 11:00 for test prior to surgery was told someone would call me back asap ! 1:00 no phone call so called again once more promised that I would be called back after giving my details again .3:30 called again same story someone will call you back ... No they didn't! 5:30 called again was told to phone back in the morning by someone who seemed unsure if this was the correct information so after some questioning was passed on to a sister who informed me that they would be contacting my husbands surgeons secretary to re schedule his tests . These test were already scheduled for another date and we had been called in by the hospital the day previous so that my husbands surgery might be done the following week! Whilst I appreciate this is probably a very busy ward a short phone call to update a patient is surely apart of someone's job? After failings by this trust in my fathers care which lead to his death because of an over dose when a nurse over rode the system , I am not filled with confidence that things have changed within this trust and aim extremely nervous about my husbands forthcoming by pass surgery !

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear about your experiences of ward 306. Your feedback has been forwarded to the Matron for the ward. The Matron is very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham

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